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Title The handbook of crisis communication / edited by W. Timothy Coombs and Sherry J. Holladay.
Imprint Chichester, U.K. ; Malden, MA : Wiley-Blackwell, 2012.
Edition Pbk. ed.
Book Jacket
LOCATION CALL # STATUS
 9th Floor of the Library  HD 49 H35 2012    IN LIBRARY
Descript. xxvii, 737 p. : ill. ; 26 cm.
Series Handbooks in communication and media.
Handbooks in communication and media.
Note Originally published: 2010.
Bibliog. Includes bibliographical references and indexes.
Subject Crisis management.
Communication in management.
Alt Author Coombs, W. Timothy.
Holladay, Sherry J.
Alt Title Crisis communication.
ISBN 1444361902
9781444361902
  
Table of Contents
 Notes on Contributorsix
 Prefacexxvii
 Acknowledgmentsxxix
 Introduction / Robert L. Heath1
pt. I Crisis and Allied Fields15
1.Parameters for Crisis Communication / W. Timothy Coombs17
2.Crisis Communication and Its Allied Fields / W. Timothy Coombs54
3.Crisis Communication Research in Public Relations Journals: Tracking Research Trends Over Thirty Years / I-Huei Cheng65
pt. II Methodological Variety91
 Case Studies 
4.Organizational Networks in Disaster Response: An Examination of the US Government Network's Efforts in Hurricane Katrina / Gabriel L. Adkins93
5.Regaining Altitude: A Case Analysis of the JetBlue Airways Valentine's Day 2007 Crisis / Gregory G. Efthimiou115
 Textual Analysis 
6.The Press as Agent of Cultural Repair: A Textual Analysis of News Coverage of the Virginia Tech Shootings / Vidhi Chaudhri141
 Content Analysis 
7.Are They Practicing What We Are Preaching? An Investigation of Crisis Communication Strategies in the Media Coverage of Chemical Accidents / Sherry J. Holladay159
 Experimental 
8.Examining the Effects of Mutability and Framing on Perceptions of Human Error and Technical Error Crises: Implications for Situational Crisis Communication Theory / Sherry J. Holladay181
9.How Do Past Crises Affect Publics' Perceptions of Current Events? An Experiment Testing Corporate Reputation During an Adverse Event / J. Drew Elliot205
10.Crisis Response Effectiveness: Methodological Considerations for Advancement in Empirical Investigation into Response Impact / Isabel C. Botero221
pt. III The Practice243
11.Ẁe tell people. It's up to them to be prepared." Public Relations Practices of Local Emergency Managers / Timothy L. Sellnow245
12.Thirty Common Basic Elements of Crisis Management Plans: Guidelines for Handling the Acute Stage of "Hard" Emergencies at the Tactical Level / Alexander G. Nikolaev261
pt. IV Specific Applications283
 Organizational Contexts 
13.Oil Industry Crisis Communication / David E. Williams285
14.Educational Crisis Management Practices Tentatively Embrace the New Media / Barbara S. Gainey301
15.FEMA and the Rhetoric of Redemption: New Directions in Crisis Communication Models for Government Agencies / Ruthann W. Lariscy319
 Crisis Communication and Race 
16.Effective Public Relations in Racially Charged Crises: Not Black or White / Brooke Fisher Liu335
17.Public Relations and Reputation Management in a Crisis Situation: How Denny's Restaurants Reinvigorated the Firm's Corporate Identity / Richard Alan Nelson359
pt. V Technology and Crisis Communication379
18.New Media for Crisis Communication: Opportunities for Technical Translation, Dialogue, and Stakeholder Responses / Patty Malone381
19.Organizational and Media Use of Technology During Fraud Crises / Lia Ungureanu396
20.Organizational Use of New Communication Technology in Product Recall Crises / Maureen Taylor410
pt. VI Global Crisis Communication423
21.Crisis Communication, Complexity, and the Cartoon Affair: A Case Study / Winni Johansen425
22.Crisis Communication and Terrorist Attacks: Framing a Response to the 2004 Madrid Bombings and 2005 London Bombings / Karen Sanders449
23.Negotiating Global Citizenship: Mattel's 2007 Recall Crisis / Patricia A. Curtin467
24.Celebrating Expulsions? Crisis Communication in the Swedish Migration Board / Orla Vigsø489
pt. VII Theory Development509
25.Crisis Communicators in Change: From Plans to Improvisations / Mats Heide511
26.Contingency Theory of Strategic Conflict Management: Directions for the Practice of Crisis Communication from a Decade of Theory Development, Discovery, and Dialogue / Glen T. Cameron527
27.Crisis-Adaptive Public Information: A Model for Reliability in Chaos / Suzanne Horsley550
28.Communicating Before a Crisis: An Exploration of Bolstering, CSR, and Inoculation Practices / Michael Pfau568
29.Who Suffers? The Effect of Injured Party on Attributions of Crisis Responsibility / Maria E. Len-Rios591
30.The Dialectics of Organizational Crisis Management / Jennifer Willyard607
31.Exploring Crisis from a Receiver Perspective: Understanding Stakeholder Reactions During Crisis Events / Isabel C. Botero635
32.Credibility Seeking through an Interorganizational Alliance: Instigating the Fen-Phen Confrontation Crisis / Renae A. Streifel657
pt. VIII Future Research Directions675
33.Future Directions of Crisis Communication Research: Emotions in Crisis - The Next Frontier / Augustine Pang677
34.Complexity and Crises: A New Paradigm / Priscilla Murphy683
35.Considering the Future of Crisis Communication Research: Understanding the Opportunities Inherent to Crisis Events through the Discourse of Renewal / Matthew W. Seeger691
36.Toward a Holistic Organizational Approach to Understanding Crisis / Maureen Taylor698
37.What is a Public Relations "Crisis"? Refocusing Crisis Research / Michael L. Kent705
38.Crisis and Learning / Larsdke Larsson713
39.Pursuing Evidence-Based Crisis Communication / W. Timothy Coombs719
 Afterword726
 Name Index728
 Subject Index732

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